Evaluation of the Quality of Online Learning during the Covid-19 post Pandemic: An Empirical Study at Indonesian University

Authors

  • Hadion Wijoyo

Keywords:

Online Learning, Indonesian University, system quality, information quality, service quality

Abstract

The purpose of this study was to analyze the effect of system quality on online learning user satisfaction, the effect of information quality on online learning user satisfaction, the effect of service quality on online learning user satisfaction. This research uses quantitative methods. The instrument used in the quantitative method is an online questionnaire through social media given to university students in Indonesia. The research object was students using the e-learning system, a total of 670 students who were determined by the simple random sampling method. The questionnaire was designed in the form of questions using a Likert scale of 1 to 7. After the distribution of the instrument was carried out, then analysis of the data was obtained using structural equation modeling (SEM) with the SmartPLS 3.0 software tool to determine validity, reliability and hypothesis testing. The results of this study are quality the system has a positive and significant effect on online learning user satisfaction, the quality of information has a positive and significant effect on online learning user satisfaction, service quality has a positive and significant effect on online learning user satisfaction.

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Published

2023-03-28

Issue

Section

Articles